Shipping policy

Shipping Policy
Last updated: December 2025


Thank you for shopping with us! We’re committed to delivering high-quality massagers and wellness tools right to your doorstep. Please read our shipping policy to understand how your order will be processed and delivered.

PROCESSING TIME

  • All orders are processed within 1–3 business days.

  • You’ll receive a confirmation email with tracking information once your order is shipped.

  • During high-demand seasons, processing times may be 2–4 business days.

SHIPPING LOCATIONS
We ship to most countries worldwide, including: USA, Canada, UK, Australia, Europe, Middle East, and Asia. If your country is not available at checkout, please contact us.

ESTIMATED SHIPPING TIMES
Shipping times vary depending on your location. Average delivery times:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–15 business days

  • Australia & New Zealand: 8–20 business days

  • Europe: 7–20 business days

  • Rest of World: 10–25 business days
    These are estimated delivery times. International shipping delays may occur due to customs, local postal processing, or high seasonal demand.

ORDER TRACKING
Once your order is shipped:

  • You will receive a tracking number via email.

  • Tracking may take 2–5 days to update after dispatch.

MULTIPLE ITEMS
Because we partner with multiple international suppliers, items from the same order may ship separately. Each item will have its own tracking number.

CUSTOMS, DUTIES & TAXES
Import duties, taxes, or customs fees may apply depending on your country. These charges are not included in our prices and are the customer’s responsibility. We are not responsible for delays caused by customs.

DELAYED OR LOST PACKAGES
If your package is delayed, please allow up to 30–35 business days before considering it lost. Contact us at [your support email] and we will assist you. We will reship or refund lost packages depending on the situation.

WRONG ADDRESS DISCLAIMER
If you entered an incorrect or incomplete address, please inform us within 24 hours. We are not responsible for shipments sent to the wrong address provided by the customer.

GUARANTEED DELIVERY
We are committed to ensuring your order arrives safely. If you have any concerns, contact us at support@thewellnesspal.com